Frequently Asked Questions

Mobile phones and device locks are meant to ensure that devices can only be used on the networks of specific service providers.

Locking software is meant to ensure devices will be active for a certain period of time or amount of usage on the network of the provider that sold that device (perhaps with a subsidy or discount) or with a device installment plan.

  • Unless you purchased a phone or device specifically sold as "unlocked" at the point of purchase, you should assume that it is locked to a specific service provider's network. This is true whether you purchase the device from a service provider, a retail outlet or through a third-party.

 

CTIA-The Wireless Association maintains a list of participating wireless carriers along with its standards on unlocking as part of its Consumer Code for Wireless Service. If your wireless carrier is not one of the participating service providers, please contact them directly regarding their device unlocking policy

Locking software is meant to ensure devices will be active for a certain period of time or amount of usage on the network of the provider that sold that device (perhaps with a subsidy or discount) or with a device installment plan.

Contact your Hyperunlock.com to learn the proper ways to unlock your device. Devices can be unlocked with unlocking codes or other software updates offered to you by hyperunlock.com.